NSW DTA offers Safe Return to Work plan for Members in relation to Covid-19

How we aim to help with Driver Testing backlogs across NSW

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From 1 July all NSW Driver Testing resumes

In response to risks and health advice associated with COVID-19, Service NSW put the brakes on Driver Testing at the end of March 2020 (with some exceptions). A recent announcement flagged that all centres would re-commence Driver Testing from 1 July1.

As a result, 50,000+ people are in the queue for testing

With over three months of backlog, imagine the challenges for 90 Service NSW Centres (plus 32 Council agencies) to handle driver testing across the state. The limited number of trained Examiners to cover NSW would be stretched beyond imagining. This prompted our NSW DTA Committee to offer input to find ways to help ramp things up. Our priority from 1 June has been to assist with NSW Driver Testing

Two things happened

We entered constructive dialogue with Service NSW and we asked for your input to find meaningful suggestions for return-to-work.

Talking to and meeting with Service NSW and Transport for NSW

We have had excellent dialogue and correspondence with senior managers of Service NSW to talk about how to manage the enormous backlog mainly of Learner Drivers. They have been very supportive of our efforts to work with them and offer assistance. A ZOOM meeting is planned for July (post school holidays) between Service NSW delegates and officers of NSW DTA.

We received specific suggestions on how instructors could ‘help out’ at testing appointments. We outlined this in our June email and some of the key points include:

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  • Give details for our car registration/Takata Airbags check to Service Officer at door.
  • When our client returns from their test, try to stay outside to help stem in-Centre foot traffic unless, for example, our client has language difficulties.
  • If our client is advised they were unsuccessful, we can speak to the manager who will then explain any questions/concerns we or our clients might have.

Insights from a good sampling of Survey respondents

Our next strategy was to ask YOU, our Driving Instructor Members, how you have been affected by Covid-19 related events, both testing and instruction. We created a Survey and shared this on our Facebook page and an all-Member email.

Here’s what results look like to nearly 40 Survey responses on the return to NSW Driver Testing from 1 July post Covid-19. Specific answers follow with many individual ideas and experiences shared. We appreciate such a fine cross-section of response.

Survey questions asking for suggestions or experiences included:

Suggest ways to remedy driver testing backlogs

  • Schedule Super Saturdays at major Centres for testing (53%)
  • Recruit & enlist TAE40116 qualified Driving Assessors/Trainers (47%)
  • Extend weekday testing until 4pm (37%)
  • Add contract employees for testing & service support (34%)

Have your clients/instructor experienced these during COVID-19?

  • They had lessons cancelled due to no testing policies (72%)
  • When testing resumed they did not qualify for priority testing (62%)
  • They experienced ‘Test Terminated’ after ‘First Fail’ (47%)
  • They appreciated ‘designated space’ for Learner parking (28%)
  • They could not schedule their priority-test so moved to back of queue (28%)
  • They appreciated extra security at Centres for appointment flow (25%)

Describe your COVID-19 safety methods for driving lessons

  • I ask all clients about their health (87%)
  • I offer hand sanitizer (87%)
  • I wipe down all contact surfaces – in and out (87%)
  • I practice social distancing except in car (87%)
  • I ask all clients if they use the Covid-19 Safe App (40%)
  • I offer a face mask (25%)
  • I take a client’s temperature (15%)
  • I wear a face mask (10%)
  • I haven’t had anyone ask about safety methods (25%)

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Contact Details



Business Details


Are you GST Registered? Is an Accountant used?


Working arrangement

Tranmission Type: Are disabled driver controls fitted?
Do you need to enter information for another vehicle?


Tranmission Type: Are disabled driver controls fitted?
Do you need to enter information for another vehicle?

Tranmission Type: Are disabled driver controls fitted?
Do you need to enter information for another vehicle?

Tranmission Type: Are disabled driver controls fitted?

Membership Details

Can we list you on our publicly accessed website? Receive our email updates & News?

Area(s) which you service: SydneyHunterNorthSouthSouth WestWest
Languages you speak and understand (other than English):
Do you have NRMA roadside assist or similar?
Are you a current Older Driver Assessor?
Are you an HVCBA Assessor?

Are you Keys2drive Accredited?

Are you Driver Rehabilitation qualified?
Do you have a Cert IV in Driving Instruction?

Do you have a Cert IV in Training and Assessing?

Do you teach the NSW ‘Safer Drivers Course’?

As a facilitator of Module 1? As Module 2 coach?

Were you referred to NSW DTA through an existing member?
Please make payment through direct deposit and enter your receipt number below. Bank details: St George 112 879 a/c NSW Driver Trainers Association 429 731 615.

Survey responses still encouraged

Since we opened our Survey to ALL Driving Instructors, non-members and DTA Members alike, responses have continued to flow in. It’s not too late to take part! Please take a few minutes to have your say so we can share an even greater voice with authorities to get this show on the road!

Follow our public updates (and advice to Members Only) on Facebook

Like what you see? Join us. Go see our full list of Member Benefits.

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Small heading here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mollis volutpat semper. Donec eu nibh nec augue congue volutpat commodo in ipsum

Contact Details



Business Details


Are you GST Registered? Is an Accountant used?


Working arrangement

Tranmission Type: Are disabled driver controls fitted?
Do you need to enter information for another vehicle?


Tranmission Type: Are disabled driver controls fitted?
Do you need to enter information for another vehicle?

Tranmission Type: Are disabled driver controls fitted?
Do you need to enter information for another vehicle?

Tranmission Type: Are disabled driver controls fitted?

Membership Details

Can we list you on our publicly accessed website? Receive our email updates & News?

Area(s) which you service: SydneyHunterNorthSouthSouth WestWest
Languages you speak and understand (other than English):
Do you have NRMA roadside assist or similar?
Are you a current Older Driver Assessor?
Are you an HVCBA Assessor?

Are you Keys2drive Accredited?

Are you Driver Rehabilitation qualified?
Do you have a Cert IV in Driving Instruction?

Do you have a Cert IV in Training and Assessing?

Do you teach the NSW ‘Safer Drivers Course’?

As a facilitator of Module 1? As Module 2 coach?

Were you referred to NSW DTA through an existing member?
Please make payment through direct deposit and enter your receipt number below. Bank details: St George 112 879 a/c NSW Driver Trainers Association 429 731 615.

Get in touch

Need information on membership or driver training in your area?

Drop us an email: members@nswdta.com.au or call Mon-Wed, 9am to 1pm to talk to our Association Support Manager on 0477 152 044.